BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Gippsland Primary Health Network //NONSGML Events //EN
CALSCALE:GREGORIAN
X-WR-CALNAME:Gippsland Primary Health Network
BEGIN:VEVENT
CREATED:20260106T031822Z
UID:32308
DTSTART;VALUE=DATE:20260218T130000Z
DTEND;VALUE=DATE:20260218T143000Z
DTSTAMP:20260526T015835Z
LOCATION:Online
DESCRIPTION:Details Triage is a core safety and workflow function in general practice. This training equips non-clinical staff with the knowledge and confidence to assess urgency, prioritise patient needs, and ensure timely access to appropriate care. Staff will learn how to gather essential information, recognise red flags, escalate concerns appropriately, and communicate clearly with patients—supporting safe clinical decision-making, efficient appointment allocation, and a positive patient experience. Effective triage helps protect patients, supports clinicians, and ensures the practice operates safely and sustainably. Objectives: Describe the basic principles of Triage and the importance of appropriate appointment management and documentation. Identify the needs for robust practice systems, policies, procedures and guidelines to support Triage strategies for safety and quality. Recall the benefits of practice specific triage tools to assist staff in the appropriate prioritisation of patients seeking care. Wendy has worked in the general practice sector for 22 years, with the last twelve years as a Senior Operations Manager in a large regional general practice in Victoria.  This practice won the AGPAL Rural and Remote General Practice of the Year Award for excellence in 2018. She provides direction and mentoring for new doctors, medical students, nurses and administration staff. Wendy is responsible for coordinating the community-controlled operations including IT, chronic disease clinics, bookings, recalls and reminders. She has a strong interest in Medicare interpretation and chronic disease, and has excellent knowledge of the Medicare guidelines, and how to optimize Medicare for patient benefit within general practice settings. Wendy is an experienced general practice educator. She enjoys sharing her knowledge to improve processes that maximise outcomes in general practice. Most recently she has delivered MBS for Chronic Disease Management to rural and metropolitan general practices and for staff of an Aboriginal community controlled health service and a series of General Practice Triage workshops for receptionists and Practice Managers.
CATEGORIES:
SUMMARY:Triage for General Practice Staff with Wendy O’Meara – Gippsland PHN
ORGANIZER:Gippsland Primary Health Network
URL;VALUE=URI:https://gphn.org.au/events/triage-for-general-practice-staff-with-wendy-omeara-gippsland-phn/
TRANSP:OPAQUE
BEGIN:VALARM
ACTION:DISPLAY
TRIGGER;VALUE=DATE-TIME:20260218T130000Z
DESCRIPTION:Reminder for Triage for General Practice Staff with Wendy O&#8217\;Meara &#8211\; Gippsland PHN
END:VALARM
END:VEVENT
END:VCALENDAR