BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Gippsland Primary Health Network //NONSGML Events //EN CALSCALE:GREGORIAN X-WR-CALNAME:Gippsland Primary Health Network BEGIN:VEVENT CREATED:20260508T053858Z UID:34559 DTSTART;VALUE=DATE:20260611T140000Z DTEND;VALUE=DATE:20260611T160000Z DTSTAMP:20260511T201925Z LOCATION:Bairnsdale Venue: TBC DESCRIPTION:Join Gippsland PHN and The Centre for Culture, Equity and Health (CEH) in Working Better Across Cultures. The interactive workshops support you to work more effectively with migrant, refugee and multicultural clients who access your services. The sessions explore cultural competence principles and practical strategies to improve communication, reduce misunderstandings, and respond respectfully to diverse cultural and language needs. Participants are encouraged to reflect on their own cultural lens, recognise unconscious bias, and build skills for more inclusive, accessible service delivery. The sessions will cover: Australia’s cultural diversity and factors impacting migrant and refugee settlement Unconscious bias and intersectionality  Communicating across cultures in public-facing council services Different communication styles and expectations CEH plain language framework  Checking for understanding using teach-back  A 5 step framework on working with interpreters and language services resources  Learning outcomes: Recognise personal biases and understand cultural differences in norms and values. Understand and adapt to cultural influences on communication styles and preferences. Learn strategies to make services inclusive, accessible, and culturally respectful. Reflect on how your culture and values shape interactions and service delivery. Identify strategies to prevent and resolve conflicts from cultural misunderstandings. Event details: 📍Bairnsdale - Register here 🗓️Thursday 11 June 2026🕰️2:00pm-4:00pm CATEGORIES: SUMMARY:Working Better Across Cultures Bairnsdale – Gippsland PHN ORGANIZER:Gippsland Primary Health Network URL;VALUE=URI:https://gphn.org.au/events/working-better-across-cultures-bairnsdale-gippsland-phn/ TRANSP:OPAQUE BEGIN:VALARM ACTION:DISPLAY TRIGGER;VALUE=DATE-TIME:20260611T140000Z DESCRIPTION:Reminder for Working Better Across Cultures Bairnsdale –\; Gippsland PHN END:VALARM END:VEVENT END:VCALENDAR