Creating a healthier, better connected Gippsland.

Free webinar for residential aged care providers on new reporting process

The Australian Department of Health is streamlining how approved providers of residential aged care services report cases of COVID-19 to the Commonwealth.

The department is hosting a free webinar tomorrow, Wednesday 23 February, 2022, to step through the new reporting process which will be via a new, online COVID-19 Support Portal.

Providers will be required to report COVID-19 cases or exposure through the COVID-19 Support Portal from Monday, 28 February 2022. This Portal will be accessed via the My Aged Care provider portal.

The information collected via the new COVID-19 Support Portal is the same as the existing information required to be reported by providers to the Commonwealth. We are simply making it more streamlined and effective. The Portal will replace the current process of notification of a COVID-19 outbreak or exposure by emailing

Up until Sunday 27 February 2022, providers will be required to continue to report COVID-19 cases to the Commonwealth by email, as well as to the relevant state or territory health department. The Department will continue to monitor this mailbox for a transition period, and providers will be redirected to provide their information through the COVID-19 Support Portal.

The free webinar will guide users through the new reporting process, including how to use the portal and the benefits of moving to a real time, streamlined system.

For: Residential aged care providers, facility managers and IPC leads
When: Wednesday 23 February 2022 – 2-3pm

Participants can register via this link and can also submit questions in advance.
This webinar will be recorded and available on the department’s website for on demand viewing. An online reporting guide will also be available shortly.

Leave a Reply

Your email address will not be published. Required fields are marked *