Primary health networks have received funding to support the Australian Government’s response to the Royal Commission into Aged Care Quality and Safety
The Royal Commission examined the complex issues being faced by senior Australians at the interface of the primary health care and aged care systems such as:
All of which contribute to poor health outcomes for senior Australians and increased pressure on the health systems
Gippsland PHN has been funded to deliver four programs until at least 30 June 2024.
Two Residential Aged Care Facility programs
Two community based programs
The Care Finder program will provide specialist assistance to senior Australians who:
Organisations can register their interest in the upcoming open tender process through Gippsland PHN online portal. More information on the commissioning process is available on
Mental Health in Aged Care
Mental Health in Aged Care aims to support residents living in or transitioning to Residential Aged Care Facilities (RACFs) across Gippsland.
A total of 53 RACFs have the opportunity to engage with in-reach mild to moderate mental health support for their residents through the Gippsland PHN Mental Health in Aged Care program.
Aged Care Specialist Officers are now based in both Bairnsdale and Morwell to provide in-person support to older people in Gippsland with greater choice in how they access the aged care services they need.
The officers are at Services Australia centres, based at the Centrelink offices at 60-62 Macleod Street in Bairnsdale and the corner of Elgin and Chapel Streets, Morwell.
An Aged Care Specialist Officer can provide you and/or a chosen representative with in-person support to connect with and navigate the aged care system.
Aged Care Specialist Officers can:
Whether you are needing some extra help at home or considering a move to residential aged care, an Aged Care Specialist Officer can give you the support you need to get started on your aged care journey.
In addition to the support offered by Aged Care Specialist Officers, Services Australia staff at the Gippsland service centres can help you:
You can arrange a face-to-face appointment with an Aged Care Specialist Officer by phoning 1800 227 475 or speaking with the Services Australia staff at the service centre.
You can still access My Aged Care services through the My Aged Care website at https://www.myagedcare.gov.au or the My Aged Care contact centre on 1800 200 422.
To find out more about the My Aged Care face-to-face service please visit https://www.servicesaustralia.gov.au/my-aged-care-face-to-face-services.