Your journey to become a high performing Practice Manager starts here
Develop the leadership mindset and service strategies needed to deliver an exceptional patient experience.
- Customer Service: Execute the fundamentals of effective customer service, including understanding organisational culture, identifying customer needs, and enhancing communication skills.
- Complaint Management: Develop the ability to view complaints as learning opportunities, effectively manage patient feedback, and improve the complete customer experience.
- Leadership: Demonstrate the fundamentals of a good leader and develop skills for leading an effective team.
- Team Performance: Assess your teams dynamics and what it takes to make a great team.
Join Tania Worroll for valuable insights and practical guidance on how to take charge and lead a high-performing general practice.
This webinar series is designed to equip both emerging and experienced practice managers and practice owners with essential tools, insights and skills to support your professional growth and enable success in today’s ever-changing primary care landscape.
WHAT THE SERIES OFFERS:
- Each webinar aligns with relevant accreditation standards
- You will gain real-world, actionable skills you can apply immediately
- You will build a tailored practice improvement plan
PRESENTER
Tania Worroll
Practice Manager | AGPAL Surveyor |Trainer/Assessor – UNE Partnerships in
Medical Reception and Practice Management courses.
