Gippsland PHN would like to invite all Gippsland based Practice Managers, Reception and Admin staff to attend this quality improvement education event.
Presenter: Wendy O’Meara – Associate Education Consultant for Larter Consulting
Quality improvement is about more than information or compliance. It relies on shared understanding, strong clinical leadership, reliable data, and practical systems that support better patient care.
This education helps practices make the most of the PIP QI Incentive by moving beyond reporting requirements to use Improvement Measures as tools for real, everyday improvement. The focus is on practical, achievable changes that support better outcomes, more efficient workflows, and stronger team‑based care.
Working closely with Gippsland PHN the program will be tailored to Gippsland practices, aligning with local priorities, regional health needs, and existing QI initiatives. A short scoping discussion will ensure the education reflects:
- Current QIM engagement across the region
- Common documentation and coding challenges
- Workforce pressures and capacity constraints
- Opportunities to align with existing initiatives
For participants, this means clearer understanding of PIP QI, increased confidence using data, and practical strategies to strengthen patient care—without adding unnecessary burden.
Practice Manager/Admin workshop – Systems focus
- Clean data entry systems
- Recall and reminder workflows
- Using practice reports for team meetings
- Creating accessible screening pathways
Wendy will be presenting from Traralgon and Gippsland PHN will live stream to Gippsland PHN hosted venues in Sale and Leongatha.
Traralgon– Register here
Sale – Register here
Leongatha – Register here
Presenter’s bio:
Wendy has worked in the general practice sector for 25 years, with the last fifteen years as a Practice Manager in a large regional general practice in Victoria. This practice won the AGPAL Rural and Remote General Practice of the Year Award for excellence in 2018. She provides direction and mentoring for new doctors, medical students, nurses and administration staff.
Wendy is responsible for coordinating the community-controlled operations including IT, chronic disease clinics, bookings, recalls and reminders. She has a strong interest in Medicare interpretation and chronic disease, and has excellent knowledge of the Medicare guidelines, and how to optimize Medicare for patient benefit within general practice settings.
Wendy is an experienced general practice educator. She enjoys sharing her knowledge to improve processes that maximise outcomes in general practice. Most recently she has delivered MBS for Chronic Disease Management to rural and metropolitan general practices and for staff of an Aboriginal community controlled health service and a series of General Practice Triage workshops for receptionists and Practice Managers..
